Performance Tracker | Johnson Consulting Group

The Survey Dashboard allows you to measure and track your funeral home or cemetery business by viewing real-time stats:

Arranger Ranking by Survey Performance by Month
Arranger Ranking by Survey Performance YTD
Overall Performance
Net Promoter Score
Basic Survey Performance (# of Surveys Sent, Received, % Not Contacted, and % of Surveys Returned)
Alert Performance

Compare survey responses by current month, prior 90 days, year to date for the prior year, and year to date for the current year
Designed to visually show whether your customer satisfaction has increased or decreased over a period of time
Evaluate your custom service with granular detail to delve in on opportunities for further improvement

An at-a-glance view of customer satisfaction scores with year over year progress summary.

View detailed survey responses and your overall satisfaction score.

An online, interactive report that can be filtered and refined as well as printed
Dive into specific areas of the United States to see your market share and sales penetration
Refine by Case Type (Custom, Standard, Secondary, Primary)

View company sales performance by sales item and your custom case types.

Compare sales averages by current month, prior 90 days, year to date for the prior year, and year to date for the current year
Designed to visually show whether your sales averages have increased or decreased over a period of time
Evaluate your sales averages with granular detail to delve in on opportunities for further improvement
Refine by Case Type (Custom, Standard, Secondary, Primary)

The Contract Analysis Dashboard allows you to measure and track your funeral home or cemetery business by viewing real-time stats:

Survey Reports