JCG PERFORMANCE TRACKER™ FEATURES
Business Performance:
Survey and Reporting for 4 Business Segments: With JCG
Performance Tracker™, you have the ability to track business successes based on
your business’ segments:
- Funeral Home-At Need
- Funeral Home-Pre Need
- Cemetery-At Need
- Cemetery-Pre Need
No other program of its kind allows you to survey customers and follow up with reporting
analysis on all divisions of the funeral and cemetery business.
Surveys:
Survey Distribution – JCG Performance Tracker™ generates
customized surveys which are sent out to your customers in a prompt, quick manner.
The survey questions have been meticulously written by industry professionals who
are knowledgeable and highly experienced in the industry. Every question has been
thoroughly thought out to ensure that every response is meaningful and provides
value for the Performance Tracker customer.
Survey Data Collection – We make it simple for your customers
to fill out the survey provided. They have the option of filling out and mailing
back the survey in a postage paid envelope or filling out the survey securely and
safely online.
Reports:
Powerful Reporting – JCG Performance Tracker™ offers contract
and survey reports that provide accurate analysis on the fly, pinpoint areas of
strength and weakness as well as measure your company’s overall performance, levels
of customer satisfaction, and sales performance in great detail.
- Access to Data Anytime – Real time reports at your fingertips with
the flexibility to compare your company to other companies in the program.
- Details, Details – View your data in as much detail as you want.
Filter by date range, company, location, region, arranger, and case type. With this
level of visibility, you will know where your company is in overall performance,
customer satisfaction, and sales insight.
- Export Data – Export your survey customer details for future marketing
opportunities and follow up.
Spot Trends – Drill into the data to spot trends with sales
performance and customer satisfaction.
Exclusive Offers:
Discount Coupons – Customized discount coupons can be generated
and sent to all of your loyal customers. These coupons will be custom to your funeral
business, the denomination you choose, with terms and conditions of your choice.
Customized ID Cards – For all of your Pre Need customers,
you have the option of providing identification cards that have details of your
funeral business, the purchasers name and specifics of their purchase (account number,
date of purchase, and the location of the purchase). These cards are a gratuity
to your customers and are provided free of charge. This is just one way to set yourself
apart from other local business in your industry!
One of a Kind Opportunities:
Exclusive Insight – Created by industry experts, JCG Performance
Tracker™ is the first and only program of its kind to measure customer satisfaction
and sales contract information in a truly meaningful way.
Unique Opportunity – Gain valuable management insights that
allow the company to reach unprecedented levels of customer service and maximize
financial performance.
Arranger Monitoring and Performance:
Arranger Monitoring – It is important to monitor individual
arranger’s customer service and sales performance to identify key performers for
positive reinforcement and underperformers for continued coaching. JCG Performance
Tracker™ provides the data and tools needed to effectively execute accountability
management.
& Much More:
Alerts – Reports are generated to notify you of families
requesting additional information or services as well as immediate notification
of the receipt of a negative survey response. This notification is sent to your
email address of choice.
Access Anywhere – View your reports from anywhere! On a
PC, a Mac, mobile device or tablet.
Secure – JCG Performance Tracker™ is fast and completely
secure. The application automates the process of conducting customer surveys and
sales analysis at the company, location, arranger, and case level. Each customer
is provided a secure login to access their data online anytime – 24 hours a day,
7 days a week.